Delivery basics
Most ASAP jobs are picked up within 20 minutes and dropped off within 60 minutes inside the service zone. Schedule deliveries up to 30 days out.
Envelopes, legal packets, food orders, medication (non-controlled), small parcels up to 12kg, and merchandise that fits standard or cargo bikes. Contact support for oversized items.
Yes. Add stops in the order form or via API. Each additional stop is charged at our multi-stop rate and includes proof-of-delivery.
Payments & billing
We accept major credit cards, ACH, and invoice billing for business accounts. Tips can be added in-app or in cash to riders.
If a delivery is canceled before pickup you receive a full refund. Issues after pickup are investigated by support; partial credits or re-deliveries may apply.
Yes. Businesses with 100+ deliveries monthly qualify for tiered pricing and consolidated billing cycles. Contact our sales team for details.
Delivery tracking
Visit swiftbike.co/track and enter your tracking ID to see live updates, courier location, and delivery history.
Safety & security
All couriers undergo ID verification and background checks. Deliveries include photo or signature proof to protect senders and recipients.
Platform status
Check status.swiftbike.co for service updates, maintenance windows, and incident reports.
Contact support
Need help fast? Reach out to our dispatch desk anytime.
- Live chat in the SwiftBike app
- Call us at (555) 890-1212
- Email support@swiftbike.co
Response times: <2 min for chat, <5 min for phone, <1 hr for email.