SwiftBike Courier (“SwiftBike,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and share personal information when you visit our sites, use the SwiftBike apps, or interact with our services (collectively, the “Platform”).
1. Information we collect
- Account information: name, email, phone number, password, business details.
- Delivery details: pickup/dropoff addresses, contact names, package notes, signature and photo proof.
- Courier data: identification documents, background checks, vehicle/bike details, availability.
- Usage data: device information, IP address, browser type, and analytics about how you use the Platform.
- Location data: precise GPS coordinates from couriers during active deliveries and approximate location for customers viewing tracking.
- Payment data: partial payment card information processed by our PCI-compliant partners; SwiftBike does not store full card numbers.
2. How we use information
- Provide, operate, and improve SwiftBike delivery services.
- Match orders with couriers and offer live tracking.
- Process payments, send invoices, and manage customer support.
- Communicate updates, service announcements, and promotional offers (you may opt out of marketing emails).
- Monitor safety, detect fraud, and comply with legal obligations.
3. Sharing information
- Couriers & recipients: We share relevant order details to complete deliveries.
- Service providers: Payment processors, background check partners, communication tools, analytics services.
- Business partners: If you enable integrations (e.g., POS or CRM), we share data according to your configuration.
- Legal & safety: We may disclose information to comply with law, respond to lawful requests, or protect SwiftBike and our users.
- Corporate transactions: In case of merger, acquisition, or asset sale, your data may transfer as part of the deal.
4. Cookies & analytics
We use cookies and similar technologies to remember preferences, enable functionality, and analyze usage. You can modify cookie settings in your browser, though some features may not function properly when disabled.
5. Retention
We retain personal information as long as needed to deliver services, comply with legal obligations, resolve disputes, and enforce agreements. Courier legal documents may be stored for as long as required by local regulation.
6. Your choices
- Update account details within the SwiftBike dashboard.
- Opt out of marketing emails via the unsubscribe link.
- Request deletion or export of your data by emailing privacy@swiftbike.co. We may keep certain data for legitimate business or legal purposes.
7. Security
We implement administrative, technical, and physical safeguards to protect personal data, including encryption in transit, access controls, and regular security reviews. No method of transmission is completely secure; use the Platform at your own risk.
8. Children’s privacy
SwiftBike is not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor provided information, contact us to remove it.
9. International transfers
SwiftBike operates in the United States. If you use the Platform from another country your data may be transferred to, stored, and processed in the U.S. or other jurisdictions with different data protection laws.
10. Updates to this policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or in-app notices. The “Effective date” above indicates when the latest revision took effect.
11. Contact us
For questions or requests regarding privacy, email privacy@swiftbike.co or write to SwiftBike Courier, 123 Market Street, New York, NY 10001.